FAQ

Frequently asked questions

Q. What is the difference between Standard and  a B grade pin?
Standard- Is a pin that will be as close to the best quality possible! When looking at the face of the pin there will we little to no issues. 
B grade- Is a pin that will have minor flaws. These flaws could vary from drops of enamel in the wrong place, bumps from dust settling, a wobbly post, etc. Overall these are flaws that do not impact the intended look of the pin, but you can expect a flaw if you look closely.
Ultimately the grading is done by only me and I try to be as fair as I can in all grading measures. If you have any questions about my grading process feel free to send me an email and I’ll be happy to answer any questions!
*please note, other than the post, all grading is based on the front of the pin design*
Q. How long do you take to ship an order after it was placed?
A. I live very close to my local post office so I try  to send packages out as soon as I receive them. However due to my regular job it is difficult to make it everyday. All orders will be shipped no later than 5 days after the order was placed.
*Special exceptions for while I am away for expos and traveling.*
Q. What if I place an order for a preorder and and In stock item?
A. Items that are ordered with a preorder item will not be shipped until the
preorder is completed. If you’d like the other item sooner. Please be sure to place separate orders to avoid waiting.
Q. How long does it take for a pin to be made?
A. It typically takes anywhere between 4-8 weeks for a pin to be completed once it is entered into production!
Q. Do I ship international?
A. Yes! I will ship anywhere in the world!
Q. Do you refund or exchange?
A. There will be no refunds or exchanges unless there is an actual problem with the product I sent you. All pins are graded before being sent, but some pins slip through the cracks as I am doing this all by myslef. If there is an issue, please email me with pictures and I will work with you to come up with a solution. 
Q. What do I do if my pin didn’t arrive?
A. Once the products leaves my hands and goes through the USPS, I do not have responsibility for it any longer. You can purchase insurance through the store checkout and this will help you with damaged or lost products.